Get in Touch
We're here to answer your questions and help you get started on your digital safety journey.
How to Reach Us
📞
Call Us
We're available to answer your questions
[Your Phone Number]
Mon-Fri: 9am-5pm
Weekends: 10am-6pm
📍
Service Area
In-home: Melbourne & 15km radius
Online: Australia-wide
Where We Serve
🏠 In-Home Sessions
Melbourne & Surrounding Areas (15km radius)
We come to you for hands-on, personalized learning in the comfort of your home. Perfect for those who prefer face-to-face instruction.
✓ One-on-one personalized attention
✓ Learn on your own devices
✓ Comfortable home environment
✓ No travel required
Note: Travel fees may apply for locations beyond 15km from Melbourne CBD. We'll let you know upfront when booking.
💻 Online Sessions
Australia-Wide via Zoom
Join us from anywhere in Australia. Online sessions are just as effective with screen sharing and real-time guidance.
✓ Convenient from home
✓ Same personalized attention
✓ Screen sharing for easy guidance
✓ No geographic limitations
Tech requirements: Computer or tablet with internet, webcam, and microphone. We'll help you set up Zoom if needed.
When We're Available
📞 Phone & Email
Monday - Friday
9:00am - 5:00pm
Weekends
10:00am - 6:00pm
We respond to emails and calls within 24 hours. Feel free to reach out anytime and we'll get back to you promptly.
👥 Session Times
Monday - Friday
5:00pm - 8:00pm
Saturdays
10:00am - 6:00pm
Sundays
10:00am - 6:00pm
We offer evening and weekend sessions to accommodate your schedule. Daytime weekday sessions are not available.
Quick Questions?
How quickly will you respond?
We respond to all emails and voicemails within 24 hours. We check messages in the evenings and throughout weekends. Feel free to leave a detailed message or send an email anytime, and we'll get back to you promptly.
Is the first consultation really free?
Yes! The 30-minute consultation is completely free with no obligation. We'll discuss your concerns, assess your needs, and create a personalized learning plan. You only pay if you decide to book sessions.
What if I'm not in Melbourne?
No problem! We offer online sessions via Zoom to anyone in Australia. Online sessions are just as effective — we use screen sharing so we can guide you through everything in real-time.
Do you offer daytime sessions on weekdays?
No, we only offer evening sessions (5pm-8pm) on weekdays. However, we have full-day availability on weekends (10am-6pm). This schedule works well for most retirees and those with flexible schedules who prefer evening or weekend learning.
Do you answer questions via email?
Yes, we're happy to answer general questions via email. For more complex or personalized advice, we recommend booking a free consultation so we can discuss your specific situation properly.
Have more questions? Check our complete FAQ page or get in touch directly.